VoIP FAQs
Here is a comprehensive list of answers to the most frequently asked questions we get about VoIP.
Getting Ready
Yes, to use VoIP you need an internet connection.
It’s up to you. If you want to stay with your current provider, PIMVoip’s system is proven to work with all major UK ISPs. You can also transfer your broadband over to PIMVoip.
Most numbers can be transferred to PIMVoip. Send an enquiry in today to see if your number can be transferred.
There are several options. You can still forward calls to your new PIMVoip number. You can still use PIMVoip as an alternative secondary phone line. You can still use PIMVoip as an outgoing-only solution. Or, you can pick a new number.
Yes. You can pick from a variety of different UK area codes, UK non-geographic numbers and international numbers.
Yes. One of the benefits of VoIP is that it is not geographically dependant. Meaning you could be based in Manchester, but use a London number.
Yes, as long as it is SIP compatible it will most likely work with PIMVoip. Read more on some of PIMVoip’s preferred hardware partners here.
There is no install. All you need is a broadband connection, an IP Phone or softphone, and a telephone number. If you already have equipment we can get you set up within the day. If you require new equipment, we can send out your hardware pre-configured with next-day delivery. Numbers can be added to your account immediately and configured within minutes.
PIMVoip is not geographically dependant, you can just pack your phones up and plug them in at your new office.
Using PIMVoip
Even better than analogue. Most new IP handsets come with HD audio
You can view a selection of our most popular features here. IVR menus, time-based call routing and call pickup are some of the highlights — all free of charge.
You can view your full price list at any time on PIMVoip Management Portal.
You can view your call rates list at any time on PIMVoip Management Portal.
We take payment via Direct Debit. Read here about our DKMS direct debit drive.
You can add a new user to your account immediately using PIMVoip Management Portal, or you can contact Packnet support who will be able to help.
You can view some of our popular hardware solutions here. You can also view your full hardware pricing sheet using PIMVoip Management Portal. Read more on some of PIMVoip’s preferred hardware partners here.
You can speak to one of our broadband experts on +44 (0)161 766 1742 for advice, or if you know what you need you can just email us.
You can forward your calls using the PIMVoip Management Portal or by contacting PIMVoip support who can action this for you.