PIMVoip Management Portal
PIMVoip Management Portal for Customers
Use PIMVoip’ powerful PBX features to take control over your business’s communications.
Time of day routing
Route calls to a Work or Out of Office dial plan based on the current time. You can create rules for your work hours, holidays and any other occasion using time, day of the week, day of the month and month.
Incoming call management
Create powerful dial plans using our step by step dial plan creator. All features come with no extra cost and include audio file playback, IVR menu options, call queuing, voicemail, cross-dial plan diverts, whispers, line identifiers and more.
Call queuing
You can create as many queues as you like. Configure them with a ringing strategy, an SLA target and a Redial After time. Additional options include custom period announcements and their frequency and whether members can take multiple calls. Queue members can pause/unpause from PIMVoip Management Portal, their phones and from the switchboard.
Hosted call recording
You can toggle call recording on and off for your numbers, select whether to record just inbound, outbound or both directions and set a retention period of up to 6 years for your call recording storage. You can download call recording files just a few minutes after your call has completed. We also offer storage integration with Amazon S3 storage buckets.
Fraud prevention
Our fraud prevention and detection systems constantly analyse traffic to ensure you are protected.
Auto-attendant
Configure up to 9 auto-attendant options for no extra cost. You can record the messages for your auto-attendant straight from your IP phone, or upload your own custom recordings to PIMVoip Management Portal. You can use a whisper or line identifier to inform call handlers which option callers select.
Number provisioning
PIMVoip Management Portal allows for the provisioning of UK geographic and non-geographic numbers. These numbers can be allocated as any of the following: Inbound or Outbound numbers, fax to email or conference numbers. PIMVoip Management Portal allows for the immediate provisioning of the number which can be delivered to a configured IP handset within minutes.
Extension provisioning
You can add, update and remove users at any time via PIMVoip Management Portal. Add new extensions to generate authentication details for your IP phone, or add your Snom or Yealink MAC address into our provisioning platform for easy, no touch configuration options.
Voicemail to email
All voicemail boxes are configured with an email recipient, where any voicemails are converted into an email attachement and mailed to the recipient instantly, along with a timestamp, caller information and the duration of the voicemail message.
Call pickup
Pick up a call from a ringing handset within your organisation. You can enable this via PIMVoip Management Portal at no extra cost and upon request we can create individual Pickup Groups for your business’ departments.
Busy lamp field
See a visual representation of your colleague’s phone status using your IP phone. The feature is enabled via PIMVoip Management Portal at no extra cost and tells you whether your colleague is either on the phone, off the phone or if their phone is ringing.
Record your own messages
Set up a short code in PIMVoip Management Portal that when dialed from your IP phone, prompts you to record a message. Once you’re finished, the message is immediately uploaded to your PIMVoip Management Portal account and ready to use in dial plans.
Outgoing call management
Create outgoing groups for your business’ departments and manage the number used for Caller ID presentation, whether to hide the caller ID and whether international dialing is allowed.
Call blocking
You can easily block nuisance numbers using PIMVoip Management Portal‘ call blocking feature. You can block a single number or a range of numbers from contacting you and you can block numbers from being called by specific outgoing groups too.
Your account
Manage all aspects of your account from PIMVoip Management Portal. Contact details, users, voicemails, numbers, invoices, everything.
Services
A complete, up to date service charge sheet is available for all customers in PIMVoip Management Portal. You can always be sure of what you’ll pay before adding a new service to your account.
Phone provisioning
Our own Snom and Yealink provisioning and device management platform is integrated into PIMVoip Management Portal. You can add your MAC addresses and assign them to an extension. Customise your IP phone by selecting from dozens of different phone settings, or create a settings template that’s applied automatically to a specific phone model.
Diagnostics
You can check the current registration status of all your extensions using our Diagnostics page.
Live chat
Live chat is enabled by default for our customers and can be used for any questions you might have about PIMVoip Management Portal or for general enquiries too.
Phone
You can always reach us by telephone on +44 (0)161 766 1742 from any handset connected to our network.
Email support is provided via dsf@pimdesign.com and handled by our expert UK-based team.
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